Refund Policy

Last Updated: September 12, 2024

1. Overview

This Refund Policy outlines the terms and conditions for requesting refunds for services purchased through Blastero.com. We are committed to providing quality social media promotion, brand strategy, and creative digital content services. This policy ensures transparency about when refunds are available and the process for requesting them.

Please read this policy carefully to understand your rights and responsibilities. By purchasing our services, you agree to the terms outlined below.

2. Refund Eligibility

2.1 Two-Day Money-Back Guarantee

We offer a no-questions-asked refund within 2 days of your purchase date. During this period, you may request a full refund for any reason.

2.2 Accidental Renewals

If you accidentally renewed your subscription or made an unintended purchase, please notify us within 5 days of the transaction. We will review your request and provide a refund for genuine mistakes.

2.3 When Refunds Are Not Available

Refunds will not be provided in the following situations:

If your campaigns have already started and our services are being delivered as promised
After the 2-day refund period has passed, and there are no service delivery issues on our end
If you have violated our Terms of Service or engaged in fraudulent activity
For third-party services or features not directly provided by Blastero

In cases where campaigns are active and performing as expected, you will retain access to the services until the end of your current billing period, but a refund will not be issued.

3. How to Request a Refund

3.1 Submitting Your Request

To request a refund, please contact our support team at support@blastero.com with the following information:

Your account email address
Order or transaction ID
Date of purchase
Brief explanation of your refund request (required only after the 2-day period)

3.2 Review and Processing

Our team will review your request and respond within 2-3 business days. If approved, refunds will be processed using the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

3.3 Service Resolution First

If you're experiencing issues with our services, we encourage you to contact us before requesting a refund. We'll work with you to resolve any problems, which may include troubleshooting, adjustments to your campaign, or alternative solutions.

4. Service Delivery Timeline

All services are set up within 24 hours of purchase. If we fail to deliver or set up your service within this timeframe without prior communication, you are eligible for a full refund regardless of the 2-day period.

5. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

6. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: support@blastero.com

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.